Enterprise Holdings Harbor Hiring Event
Wednesday, January 16, 2019
10:00am-3:00pm MST
Phoenix Sky Harbor Rental Car Center
1805 East Sky Harbor Circle South
Phoenix, AZ 85034
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Please park in Visitor Parking and proceed to the Enterprise/Alamo/National Administrative office (located just right of the National Rental Counter

We are hiring for multiple positions at our Phoenix Airport location!
 

We are currently hiring for the following positions:

  • Return Agents
  • Greeters
  • Exit Gate Agents
  • Sr Customer Assistance Representatives


Hours / schedule will vary based on positions. Current openings include Opening Shifts, Mid Shifts, and Night Shifts, Weekends and holidays included as we are open 365 days per year.
 

Return Agents

  • Greet all customers using prescribed, appropriate dialogue as they arrive on the lot.
  • Inquire about service, satisfaction and document dissatisfaction.
  • Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report.
  • Keep lot organized for ease of access and traffic flow.

Greeters

  • Welcome members to the facility when they arrive on the lot.
  • Assist members with questions and concerns to minimize counter visits.
  • Communicate customer service issues to management.
  • Perform other customer service related duties in addition to those listed, to ensure our service meets the needs of our customers.

Exit Gate Agents

  • Verify car information and VIN number for security and car control.
  • Make eye contact and greet all customers; thank customer at the conclusion of all transactions.
  • Assist customers with directions, maps, local area information, and appropriate service information; effectively and efficiently resolve all customer service issues as necessary.
  • Perform other customer service related duties, in addition to those listed, to ensure our service levels meets the needs of the customer.

Sr Customer Assistance Representatives

  • Ensure a pleasant, smooth and efficient handling of the rental for each customer by assisting in the exchange and return vehicle processes; review rental parameters with all customers to ensure a complete understanding of rates and service charges, verify return date and time on the rental agreement is accurate and reviews all charges at the time of vehicle return.
  • Prepare Rental Agreement Folder with all required information. Offer all customers assistance with directions, maps, local area information and appropriate service information.
  • Work on behalf of the customer and the company to resolve issues in a fair and equitable manner to ensure continued customer loyalty.
  • Assist customers within the queue to minimize any wait time and provide the most efficient service possible.
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