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WELLNESS COORDINATOR
Cincinnati, OH
Job Description
| Job Overview: This position is responsible, on behalf of assigned client(s), for management and coordination of strategic wellness plans, wellness programs, overseeing program engagement and budget, internal/external resources and events. Executes wellness program communications and promotions to employees, members and/or client contacts, manages participant and incentive data entry, querying and reporting in database(s). Ensures confidentiality of data and collaborates with the Corporate Health leadership and analytics team to provide program outcomes. Promotes collaboration and cooperation between TriHealth, client and other key client partners. Maintains high level of customer satisfaction with programs and obtains participant feedback through evaluations, utilizing results to develop program enhancements. Based on customer needs and scope of contract, may be required to provide direct service such as coaching, group fitness and instruction, biometric screenings, presentations, website/portal development, data entry and analytics, and other tasks as assigned. May serve as department representative on organizational teams and initiatives as assigned. Job Requirements: Bachelor's Degree in Health Education, Exercise Science, Nutrition or related field preferred Basic Life Support for Healthcare Providers (BLS) 2-3 years experience Professional Wellness and/or fitness client service 1-2 years experience Customer Service Direct customer service in wellness or fitness Job Responsibilities: Develops, designs and delivers health promotion services, including coordinating all wellness programs for assigned client(s). Develops and implements annual strategic plan with support of strategic consultant focused on targeted interventions. Facilitates clear communications with all key stakeholders associated with wellness services as well as internally within TriHealth Corporate Health. Coordinates customer satisfaction, client reporting, marketing, budget planning and outcomes measurement for each customer. Coordinate daily operations including policies and procedures, customer service, assigned programs, data management and reporting, facility management and client relations. Meet annual budget and quality assurance goals. Provide accuracy in quarterly and annual reporting for each client assignment. Other Job-Related Information: Working Conditions: Climbing - Rarely Concentrating - Consistently Continous Learning - Consistently Hearing: Conversation - Frequently Interpersonal Communication - Consistently Kneeling - Occasionally Lifting <10 Lbs - Frequently Lifting 50+ Lbs - Rarely Lifting 11-50 Lbs - Occasionally Pulling - Occasionally Pushing - Occasionally Reaching - Frequently Reading - Consistently Sitting - Consistently Standing - Consistently Stooping - Occasionally Thinking/Reasoning - Consistently Use of Hands - Frequently Color Vision - Consistently Walking - Consistently TriHealth SERVE Standards and ALWAYS Behaviors At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following: Serve: ALWAYS... * Welcome everyone by making eye contact, greeting with a smile, and saying "hello" * Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist * Refrain from using cell phones for personal reasons in public spaces or patient care areas Excel: ALWAYS... * Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met * Offer patients and guests priority when waiting (lines, elevators) * Work on improving quality, safety, and service Respect: ALWAYS... * Respect cultural and spiritual differences and honor individual preferences. * Respect everyone's opinion and contribution, regardless of title/role. * Speak positively about my team members and other departments in front of patients and guests. Value: ALWAYS... * Value the time of others by striving to be on time, prepared and actively participating. * Pick up trash, ensuring the physical environment is clean and safe. * Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste. Engage: ALWAYS... * Acknowledge wins and frequently thank team members and others for contributions. * Show courtesy and compassion with customers, team members and the community |
TriHealth is an equal opportunity employer. We are committed to fostering a diverse and inclusive workforce.
Job Summary
Company
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
Bachelor's Degree
Required Experience
2 to 3 years
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